About Unity

Unity is Australia’s fastest growing claims and accident management provider who offers a range of services to insurers, fleets and to the wider automotive industry.

Unity melds together state of the art systems and personnel with a repair network of nearly 200 repairers across Australia to deliver repair costs savings coupled with industry leading repair cycle times and a class leading customer experience.

Our range of products includes:

  • End-to-end claims management
  • Repair network management
  • Third Party intervention
  • Provision of a unique mobility service
  • Assessment services (in-house)
  • Tows and recoveries
  • Fleet and asset accident management incl FNOL
  • 24/7 emergency incident response
  • Settlements and recoveries
  • Roadside assistance
  • Hazards detection and remediation
  • Supply chain and claims systems consulting
  • Claims surge and capacity management

Explore our Services

Unity is truly an end to end provider of claims and accident management services. Here you will find a list and description of the multitude of services we offer.

Key Benefits

Unity boasts some of the industry’s most influential insurance, collision repair and claims executives.

With over 300 years of combined know how, this team has delivered the industry’s most significant cost savings, service levels and quality outcomes over the past decade. They bring together a mindset of using their insight, fresh thinking, hunger, passion and an agile approach.

This allows Unity to give its work providers confidence. Confidence in repair cost savings, cycle time reduction, industry leading conversion into a trusted Preferred Repairer Network and great customer service for their customers.

Team Unity

Access to the best brains and best trained people in the industry

System, technology and telephony

Custom developed claims lodgement app and claims management portal offering total control and client visibility

Ethics and values

To drive innovation, excellence and earn trust. A philosophy that is aligned with insurer and fleet goals.


An extensive repair network where no customer is typically more than 15 minutes from a Unity Preferred Repairer

One stop shop

All services are run and controlled in-house including assessing

Mobility (hire vehicle) solutions

Cost effective vehicle provision, delivered just in time to repairer or customer, maximising the customer experience


State of the art systems delivering repair cost savings and key to key efficiencies

Governance, BCP, Privacy, Info and Cyber Security

Robust BCP to ensure business continuity, stringent adherence to National Privacy principles and system alignment with ISO 27001 & APRA CPS-234

Bespoke solutions

Ability to custom develop business solutions to meet customer needs or address business challenges

Become a Repairer

Unity welcomes submissions of interest from suitably experienced and qualified repairers seeking to join the Unity Preferred Repairer Network. Please submit your details here.

Contact us

If you are looking for information regarding our products and service or have a general query, please feel free to contact us.

Contact Us