Claims Surge Capacity

If you’re an insurer or large fleet operator grappling with Industry challenges, or have been presented by an influx of new claims or have outstanding claims that need reducing, we’re here to help.
We call this virtual claims management staff augmentation and Unity assists work providers by managing claims surges.

Claims Surge Capacity

We support some of Australia’s leading insurers with virtual claims management staff augmentation where Unity assists work providers by managing claims surges.

Unity can support work providers during catastrophe events which impact staff and claims handling metrics, or by dealing with a claims backlog caused by business interruption or staff shortages. No longer do insurers in this situation have to resort to extended overtime and unnecessary recruitment agency imposts which lead to increased operational expenses and inconsistent results.


Unity Claims Management’s solution involves providing staff augmentation with highly experienced and motivated claims handlers, trained in all facets of claims handling and GICOP which can be provided for short, medium and long terms assignments.

Prior to go live, a joint sprint induction, on-boarding and training program is developed in concert with the work provider. Thereafter, our team can be operating effectively as pseudo employees for work providers, using the insurers core systems.

Unity has been providing this service to numerous work providers for some time now and have met and exceeded KPI’s set by our work providers for our team. These results have invariably led to a broadening of services and tenure to deliver further customer benefits.

Our commercial model is more than competitive compared to hiring casuals and other available options. Coupled with the outstanding efficiency we have delivered, we are confident of the value we add.

Another advantage is that our staff are domiciled in Perth and on the Gold Coast providing benefits in attracting staff outside of major capital cities where talent is scarce.

If you would like to discuss how Unity can help, please click here.