Interpreter Services

Unity Interpreter Services

If you require interpreter services, please refer to:

  • Where we receive a request from a customer for interpretation support, we will inform the insurer within 24 hours to notify them of the request, and mark the notification as “Urgent”
  • We will also telephone the insurer to provide verbal notification, per the timeframe outlined above.
  • The insurer will assess the request and provide instruction to Unity Claims Management in relation to how to proceed, including details of the preferred interpretation service to be appointed, if relevant.
  • There may be instances where Unity Claims Management identifies that an interpreter is required to assist in our communication with the customer. In those instances, the above process will also be followed.